VividAI Privacy Policy

Welcome to VividAI. Your privacy is very important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our services via our website (www.vividai.in) and related platforms.

1. Information We Collect

a. Personal Information

We may collect the following personal data:

• Full name, email address, and phone number
• Payment-related information (processed via Razorpay)

b. Device & Usage Data

• Pages visited, session duration, and tool usage behavior
• Log files for debugging, analytics, and performance monitoring

c. User-Generated & AI-Generated Content

• Inputs provided to our tools (text, image, video, etc.)
• AI-generated results created by our platform
• Metadata related to prompt usage and results

2. How We Use Your Information

We use collected information to:

• Provide and enhance our AI tools and services
• Authenticate users and personalize your experience
• Process and verify payments via secure payment gateways
• Provide customer support and communicate with users
• Improve system performance and prevent misuse
• Fulfill legal and compliance obligations

3. AI Content and Data Handling

a. User Control

All user inputs and generated outputs remain the intellectual property of the user, subject to our terms of use.

b. Content Moderation and Logging

We may log prompts and outputs to detect abuse, improve service quality, or ensure platform safety.

c. Retention Policy

• AI prompts and generated content logs: retained for up to 180 days
• User account and contact info: retained until account deletion
• Payment records: retained for financial and legal compliance (as required)

4. Data Security

We implement reasonable technical and organizational safeguards to protect your data:

• SSL encryption for data transmission
• Secure payment processing via Razorpay
• Access control and monitoring to prevent unauthorized access

Despite best efforts, no system is 100% secure. Use of our platform is at your discretion.

5. Payment Information

All payment processing is handled via Razorpay, a secure third-party payment gateway. We do not store any sensitive payment details like card numbers or UPI credentials.

For Razorpay's own privacy practices, visit: https://razorpay.com/privacy

6. Children's Privacy

Our services are not intended for users under the age of 13. We do not knowingly collect information from minors. If you believe a minor has provided personal data, please contact us for removal.

7. Updates to This Policy

This policy may be updated from time to time. Any changes will be reflected on this page with an updated effective date. We encourage you to review this page regularly to stay informed.

8. Contact Information